Terms of Service

1. Acceptance of these terms

By registering for an account, booking a consultation, or otherwise using the app, you confirm that you've read, understood, and agree to be bound by these Terms and by our Privacy Policy.

If you're using the app on behalf of a company or under a company-sponsored program, you confirm you have the authority to accept these Terms on that basis, and any arrangement between Arms and that company applies alongside these Terms.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a real estate transaction to use the app.

The identity, residency, and citizenship information you provide during registration and consultation must be accurate and kept up to date. Providing false information may result in suspension of your account.

3. What Arms Real Estate provides

Arms is a licensed real estate brokerage. Through the app, our consultants assist you with buying, selling, renting, investing in, or acquiring land, and act as your broker of record for the transactions you engage us on.

We may also connect you with independent banker or developer partners for financing or new-development options relevant to your journey. Those partners are separate organizations, not Arms employees, and their products, approvals, and terms are their own.

The app itself — account management, appointment booking, document upload, and support tickets — is a tool to support that brokerage relationship, not a substitute for it.

4. Your account

You're responsible for keeping your login credentials and access to your registered email confidential, and for all activity that happens under your account.

If you enable Face ID or Touch ID to lock the app, that check happens on your device — losing access to your device may mean losing quick access to the app, so keep your account recovery details current.

Tell us immediately by raising a support ticket if you suspect unauthorized access to your account.

5. Consultants, bookings, and your journey

When you book a consultation, you're matched with an Arms consultant who manages your transaction journey — appointments, document review, and updates — through to completion.

Appointment times are subject to availability and may be rescheduled by you or your consultant. We'll do our best to notify you promptly of any changes.

Advice and recommendations from your consultant are specific to the transaction you've engaged them on and shouldn't be treated as general legal, financial, or tax advice — for those, consult an independent qualified professional.

6. Documents you upload

You may be asked to upload identity documents (national ID, passport, or residency proof) or transaction-related documents to verify your identity or support your journey.

You confirm that any document you upload is genuine, unaltered, and belongs to you or that you have the right to submit it, and that you won't upload anything unlawful, infringing, or belonging to someone else without their consent.

You can remove documents you've uploaded at any time from the relevant journey or ticket, as described in our Privacy Policy.

7. Fees

If you were referred to Arms through a partner company or an employer-sponsored program, your use of the app and our consultation services is free to you under that arrangement.

If you sign up independently, our brokerage and consultation services are currently provided free of charge as well. We reserve the right to introduce fees for users who aren't accessing the service through a corporate partner in the future. If we do, we'll notify you and update these Terms before any fee applies to your account, and you'll be able to decline and close your account instead.

Any fees, commissions, or costs charged by third-party banker or developer partners (such as financing or registration fees) are set by those partners, not Arms, and are disclosed to you by them directly.

8. Banker and developer partners

With your consultant's involvement, an administrator may grant a banker or developer partner access to your specific journey — never blanket access to all clients — so they can support financing or development options relevant to your transaction.

Arms doesn't guarantee any outcome, approval, pricing, or availability offered by a partner. Your dealings with a partner (financing terms, unit reservations, contracts) are between you and that partner, and subject to their own terms.

9. Acceptable use

Don't misuse the app: don't attempt to access another user's account or data, interfere with the app's operation, upload malicious content, or use the app for any unlawful purpose.

Don't use the app to harass, threaten, or abuse Arms staff, consultants, or partners.

We may suspend features or access if we reasonably believe you've violated these rules.

10. No guarantee of transaction outcome

Real estate transactions depend on market conditions, third-party approvals (such as financing), regulatory requirements, and the actions of other parties, many of which are outside our control.

While Arms, as your broker, will represent your interests diligently in the transactions we're engaged on, we don't guarantee that any specific transaction will complete, complete on a particular timeline, or complete on particular terms.

11. Intellectual property

The app, its design, and its content — including blog posts, market insights, and branding — belong to Arms or our licensors and are protected by intellectual property law.

We grant you a limited, non-exclusive, non-transferable license to use the app for your own personal real estate journey. You may not copy, redistribute, or create derivative works from app content without our written permission.

12. Third-party services and content

The app relies on third-party infrastructure providers (such as our database, file storage, and authentication provider) to operate. We choose these providers carefully, but we aren't responsible for outages or issues caused by their systems.

Links or references to third-party websites or services (including banker or developer partners) are provided for convenience. We don't control and aren't responsible for third-party content, products, or practices.

13. Suspension and termination

You can request deletion of your account at any time by raising a support ticket, as described in our Privacy Policy.

We may suspend or terminate your account if you breach these Terms, if we're required to by law, or if we reasonably believe your account poses a risk to Arms, other users, or our partners. Where possible, we'll tell you why.

Terms relating to fees already incurred, intellectual property, disclaimers, limitation of liability, indemnity, and governing law survive termination of your account.

14. Disclaimers

The app is provided "as is". While we work to keep it accurate and available, we don't guarantee the app will be uninterrupted, error-free, or free of delays, and we don't guarantee that market insights, blog content, or in-app estimates are complete or current at the time you read them.

Nothing in the app or these Terms constitutes independent legal, tax, or financial advice. You should seek independent professional advice before making a real estate or financing decision.

15. Limitation of liability

To the fullest extent permitted under Saudi law, Arms isn't liable for indirect, incidental, or consequential losses arising from your use of the app, including lost profits or lost opportunities, except where such loss results from Arms's own negligence or breach of its duties as your broker of record.

Nothing in these Terms limits liability that can't be limited under Saudi law, including liability for fraud or willful misconduct.

16. Indemnity

You agree to indemnify Arms against claims, losses, or costs arising from your breach of these Terms, your misuse of the app, or documents you've submitted that you didn't have the right to submit — except to the extent caused by Arms's own fault.

17. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising from these Terms or your use of the app will be subject to the exclusive jurisdiction of the competent courts of Saudi Arabia.

Before filing a claim, please raise the issue with us through a support ticket — most concerns can be resolved directly.

18. Changes to these terms

We may update these Terms from time to time, for example to reflect changes to our services or the law. We'll update the date at the top of this page, and where a change is material we'll notify you in the app before it takes effect. Continuing to use the app after a change takes effect means you accept the updated Terms.

19. Contact us

Questions about these Terms? Email requests@armsrealestates.com, call +966 55 621 2629, or raise a ticket from Profile > Support.